Contact & Support

Support

Something not working, a question about a feature, or trouble with an upload? Email us and include your account email plus the project or report you were on - it gets you an answer far faster.

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The in-app Knowledge Base has step-by-step guides for photo capture, tasks, checklists, workflows, walkthroughs, reports, blueprints, the portfolio site and team roles - most questions are answered there without waiting for a reply. You can also report a bug straight from the app, which sends us the context we need automatically.

Billing and subscriptions

Plan changes, seat counts, invoices and cancellation are all self-serve from the Settings page inside the app. For anything the billing portal cannot do - a refund question, a failed payment, or a plan that does not fit - email support and mention your team name.

Plans and prices are listed on the Pricing page, and the billing terms are in our Terms of Service.

Privacy and data requests

To request access to, correction of, or deletion of your personal data - or to ask how your photos are processed - use the privacy inbox. We respond within 30 days as described in our Privacy Policy.

Security

If you believe you have found a vulnerability, please report it privately to the support address above with "Security" in the subject line, and give us a reasonable window to fix it before disclosing it publicly. Please do not test against other customers' data.